​​​​​​​Frequently Asked Questions


New Swimmers

 How old and what level and ability does my swimmer need to have in order to join the Marlins?

We look for Mini's to be around 7 years old but we are really looking at their swimming ability! They should be able to swim one length of front crawl comfortably without stopping, have their face in the water and be able to breathe to the side.  We also look to them having an understanding of the other strokes (back, breast, fly). 

We are more than happy to do assessment to see if they're ready, or provide some guidance on what they need to work on!

My swimmer would like to join Swim Fit. What level to they have to be?

Swimmers in Swim Fit are usually swimmers that have gone through the ranks of the Marlins somewhat and are at least 12 years of age or older. Having said that they should know how to do the 4 strokes, understand general training terminology and with a solid swimming foundation.

While Swim Fit is non-competitive, it is still a training group and not a learn to swim program. The District of Kitimat Leisure Services offer the community's learn to swim programs.  

Registration

How do I register a new swimmer?

If you're looking to register a new Marlin, the first step is to have your swimmer assessed by one of the coaching staff. Please contact us to make an appointment. Once we assess your swimmer and determine the appropriate group come back here to the website, make an account and verify your email. 

My Account

 How do I access my account through the website?

Click the sign-in prompt at the top right hand corner of the website. Sign in with your email. Once you sign in click your email address then "My Account" and you will be brought to a page with your profile, billing, job credits, acitivities, payment methods etc.

How do I make a new member to my account?

 On the top right hand corner click on "My account." Scroll down to the bottom and there will be a big button at the bottom that says "add member" and fill out the details.

Fees & Cancellations

Can I pay for only part of a month?

No, we only offer monthly registration. 

I did not give 30 days notice for my swimmers withdrawl from the program, will I still be charged?

Yes. We require 30 days notice before the next billing cycle. The only possible exception  would be for a medical reason. You would need a doctor's note for consideration to be approved by the Board of Directors.

Why do I have to pay an annual Swim BC & Swim Canada fee?

These are our governing bodies for swimming. They sanction, insure and help provide structure, standards and governance for our sport. Fees are based on ages and competition level. They are set by Swim BC and Swimming Canada and the Marlins receive no percentage of these fees.

Swim Meets / Events

How do I sign up for swim meets?

Go to the Upcoming Events page, select the meet you're insterested in and click "Declare." Then choose your declaration (Accept or Decline), fill out any relevant information that may be required and click "Submit." You will then receive a confirmation email. A declaration can be changed at any time before the deadline.

How do I sign up for work at a swim meet?

The same way you declare for a swim meet only click on "Job Sign-up." You will then receive a confirmation email.

I didn't sign-up and make my declaration for the swim meet by the deadline. Can I still register my swimmer?

No.  There is a lot of work to do for the coaches to enter swimmers in each meet and it is the members responsibility to meet the deadlines. 

Conflict resolution

There was a problem with my swimmer at the pool, who do I contact?

The first step is to contact your Coach. Please email to set up an appointment as showing up on deck unnanounced is unfair to the Coach and all of the athletes training that day. The Coach can be reached through the Team Manager email on the Board of Directors Page.  

​​​​​​​If no resolution is found, the matter then will be brought to the Board of Directors. We appreciate when members follow this chain of command as conflicts can often turn out as a chance for the parent, swimmer and coach to grow when working out a problem.